Amadeus, a global leader in travel technology, plays a critical role in managing computing systems and kiosks in airports worldwide—key infrastructure where both security and efficiency are essential. To address the challenges of managing and securing such vital operations, Amadeus partnered with Microdium, a trusted Managed Service Provider (MSP) and a valued partner of Xcitium. Together, they deployed Xcitium ITSM as the backbone of Amadeus's IT operations, complemented by the Xcitium Unified Zero Trust Platform for advanced threat protection. This collaboration exemplifies Xcitium’s commitment to empowering its partners like Microdium to deliver exceptional value and win high-stakes clients.
Amadeus Case Study
Operating in airports, Amadeus faced unique and critical challenges:
- Complex IT Operations: Managing thousands of kiosks and computing systems across multiple airports required centralized visibility and control.
- Cybersecurity Risks: Airports are critical infrastructure, making them prime targets for sophisticated cyber threats.
- Service Reliability: Any downtime in airport kiosks or systems could disrupt passenger experiences and operational efficiency, resulting in delays and revenue loss
With Microdium’s guidance and expertise, Amadeus adopted Xcitium’s comprehensive solutions:
Xcitium ITSM
A centralized platform for managing endpoints and kiosks, enabling real-time monitoring, automated updates, and proactive issue resolution.
Xcitium Unified Zero Trust Platform
Advanced security technology to protect against malware, ransomware, and zeroday attacks, ensuring complete endpoint protection.
This powerful combination provided Amadeus with the tools needed to manage and secure critical airport infrastructure efficiently
The collaboration between Xcitium and Microdium played a vital role in Amadeus's success:
- Partner-Centric Support: As an MSP partner of Xcitium, Microdium leveraged Xcitium's technologies and expertise to craft a tailored solution for Amadeus.
- Seamless Collaboration: Together, Xcitium and Microdium ensured a smooth implementation, transforming Amadeus’s IT infrastructure into a secure and highly efficient system.
- Continuous Improvement: The ongoing partnership provided proactive monitoring and rapid support to keep operations running smoothly
With the combined efforts of Microdium and Xcitium, Amadeus achieved:
- Unparalleled Security: Zero breaches across all endpoints and kiosks, protecting critical airport infrastructure from cyber threats.
- Optimized Operations: Improved system uptime, reducing endpoint and kiosk downtime and, ensuring seamless passenger experiences.
- Streamlined IT Management: Xcitium ITSM reduced administrative workloads freeing up resources for innovation.
- Future-Ready Scalability: A flexible IT environment capable of supporting Amadeus’s expanding global operations and new technologies
Managing critical airport infrastructure demands the highest levels of reliability and security. Thanks to the partnership between Microdium and Xcitium, we’ve not only achieved these goals but also enhanced our efficiency, ensuring exceptional service for our passengers. ”
“Xcitium has been an amazing partner, consistently supporting us with their innovative solutions and unmatched expertise. Their dedication to ensuring we succeed in winning and retaining customers like Amadeus has been instrumental in growing our business and delivering exceptional value to our clients. ”
This success story underscores the unique value delivered through the collaboration of Xcitium and its MSP partner Microdium:
- Empowering Partners: Xcitium’s commitment to its MSP ecosystem enables partners like Microdium to deliver tailored, high-impact solutions to critical industries.
- Advanced IT and Security Solutions: Xcitium ITSM and the Unified Zero Trust Platform offer unparalleled operational and cybersecurity capabilities.
- Winning High-Stakes Clients: The collaboration exemplifies how Xcitium’s partner-first approach empowers MSPs to secure and grow relationships with top-tier clients.
If your business manages critical infrastructure or demands the highest levels of security and efficiency, partner with Xcitium and trusted MSPs like Microdium. Contact Us today to learn more about how we can transform your operations.
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