Incident Response Retainer Services
Managed Detection Response
Proceeds Incident Response
During Post Incident Planning our team will guide you for our unique Managed Detection Response services with Xcitium's patent pending Kernel API Virtualization (Containment) technology so that we will continuously monitor & protect your endpoints, networks, assets so that you won’t need Incident Response anymore.
We will detect and eliminate any further threats to your organization before even attack harms you
Need Stricter IR SLA?
Xcitium provides the best Value IR Retainer services even more strict SLA’s than everyone else. Down to 30 min mean response time 24/7/365 IR Service, Our expert forensic analysts, incident responders, and threat hunters will help organizations respond and successfully recover from security incidents.
Xcitium IR Retainer Services |
Tier 0 : On Demand |
Tier 1 |
Tier 2 |
Tier 3 |
Tier 4 |
Tier 5 |
Tier 6 |
Online/Phone Support |
24/7/365 |
24/7/365 |
24/7/365 |
24/7/365 |
24/7/365 |
24/7/365 |
24/7/365 |
IR on Demand |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Guaranteed Response Time (remote) |
24 h |
4 hours |
2 hours |
1 hour |
1 hour |
1 hour |
1 hour |
Mean Response Time (remote) |
8 h |
2 hours |
1 hours |
30 min |
30 min |
30 min |
30 min |
Response Time (on-site) |
4 days |
2 days |
2 days |
2 day |
1 day |
1 day |
1 day |
Hours of Work Included |
On Demand |
40 |
80 |
110 |
160 |
240 |
480 |
Hourly Rate without Dragon Platform |
$399 |
$370 |
$350 |
$325 |
$315 |
$310 |
$305 |
Commitment |
No Commitment |
$14,800 |
$28,000 |
$35,750 |
$50,400 |
$74,400 |
$146,400 |
Are you existing Xcitium customer? Already using Dragon Platform or considering it. We have much more discounts to offer.
Xcitium IR Retainer Services |
Tier 0 : On Demand |
Tier 1 |
Tier 2 |
Tier 3 |
Tier 4 |
Tier 5 |
Tier 6 |
Online/Phone Support |
24/7/365 |
24/7/365 |
24/7/365 |
24/7/365 |
24/7/365 |
24/7/365 |
24/7/365 |
IR on Demand |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Guaranteed Response Time (remote) |
24 h |
4 hours |
2 hours |
1 hour |
1 hour |
1 hour |
1 hour |
Mean Response Time (remote) |
8 h |
2 hours |
1 hours |
30 min |
30 min |
30 min |
30 min |
Response Time (on-site) |
4 days |
2 days |
2 days |
2 day |
1 day |
1 day |
1 day |
Hours of Work Included |
On Demand |
40 |
80 |
110 |
160 |
240 |
480 |
Hourly Rate with Dragon |
$350 |
$325 |
$300 |
$295 |
$285 |
$275 |
$250 |
Commitment |
No Commitment |
$13,000 |
$24,000 |
$32,450 |
$45,600 |
$66,000 |
$120,000 |
Compare us with Crowdstrike IR Retainer service? We have best value and the best effective service.
Xcitium vs Crowdstrike |
Online/Phone Support |
IR on Demand |
Guaranteed Response Time (remote) |
Mean Response Time (remote) |
Response Time (on-site) |
Hours of Work Included |
Commitment |
Xcitium |
Crowdstrike |
Xcitium |
Crowdstrike |
Xcitium |
Crowdstrike |
Xcitium |
Crowdstrike |
Xcitium |
Crowdstrike |
Xcitium |
Crowdstrike |
Xcitium |
Crowdstrike |
No Commitment Plans |
24/7/365 |
N/A |
Yes |
N/A |
24 h |
N/A |
8 h |
N/A |
4 days |
N/A |
On Demand |
N/A |
No Commitment |
N/A |
Tier 3 |
24/7/365 |
24/7/365 |
Yes |
Yes |
1 hour |
8 hours |
30 min |
N/A |
1 day |
2 day |
110 |
110 |
$32,450 |
$49,500 |
Tier 4 |
24/7/365 |
24/7/365 |
Yes |
Yes |
1 hour |
6 hours |
30 min |
N/A |
1 day |
2 day |
160 |
160 |
$45,600 |
$68,000 |
Tier 5 |
24/7/365 |
24/7/365 |
Yes |
Yes |
1 hour |
4 hours |
30 min |
N/A |
1 day |
1 day |
240 |
240 |
$66,000 |
$94,800 |
Tier 6 |
24/7/365 |
24/7/365 |
Yes |
Yes |
1 hour |
2 hours |
30 min |
N/A |
1 day |
1 day |
480 |
480 |
$120,000 |
$184,800 |